How to write a combination resume
This is the most flexible resume format. As the name suggests, this resume format is a mix of the other two and typically includes the following sections:
Your name, address, phone number and email.
2. Objective or personal profile
This can either be a statement about your employment goals - or an overview of you and what you bring to a job and employer. It should be 3-4 sentences at the top of page 1 of your resume.
3. Summary of relevant skills
For a job seeker with experience in retail customer service, this section of their resume might look like the example below:
- Providing customer service over the phone and face to face
- Handling enquires, returns and complaints
- Being friendly and helpful at all times
- Assisting customers in other areas of the store as required
- Phone and face-to-face communication with customers and other staff
- Using the store PA system for announcements as required
- Writing down complaints and returns in the log book
- Relieving other checkout and front desk staff as required
- Being helpful and a team player at all times
4. Employment history
Starting with the most recent job, list each job you’ve had including job title, employer, dates and a list of key responsibilities and achievements. You can use less detail for jobs that were a long time ago.
The amount of detail in this section might depend on how much you include in the section above (summary of skills).
Each role in your employment history will look something like this:
Retail Customer Service Officer, Woolworths
– Feb 2004 -Oct 2006
- Greet and serve customers at checkout
- Pack groceries
- Cash handling
- Assist team members in other departments
Awarded team member of the month three times in the last year.
This section of your resume is a snapshot of your skills and could look something like this:
- Customer service
- Cash handling
- Front desk duties
- Phone and face-to-face communication
5. Education and qualifications
This is where you list details of your education, qualifications and any training courses you have completed.
You should include the name of the course/qualification, the organisation/institution were you studied and the date the course was completed. If you are still studying, you can include an ‘expected completion date’ or write ‘current’ next to this course.
6. Additional information
This is where you list any extra information you’d like to share with the potential employer. This could be interests, hobbies, volunteer or community work or anything else that is relevant to your job application that isn’t included elsewhere in your resume. What you include here is up to you.
In most cases, this section should simply read ‘References available on request’. Unless the job you’re applying for requires referee details early in the recruitment process, generally your referees would only be contacted towards the end of the application and recruitment process. To avoid having multiple people call your referees without your knowledge, don’t include all of their contact details in your resume.