How do I get an Employable Me account?
You can create an Employable Me account for your organisation yourself, or you can contact our customer service team or APM employment consultants to help you set up an account for your organisation.
How much does it cost to join Employable Me?
Nothing - Employable Me is absolutely free!
How can I find out more about Employable Me?
Click here to learn about what Employable Me can do for you
You can also schedule a call with our friendly customer service team to ask any questions you would like.
What devices can I use to access Employable Me?
Employable Me can be used on desktop and mobile devices. Examples of such devices include computers, laptops, and smartphones.
Registering and Signing In
How do I sign in to Employable Me?
Click here to sign in to your account.
After entering your email and password when signing in, you will need to verify your identity using either your mobile phone number or the Microsoft Authenticator app.
Note that you will need to activate your account before you can sign in for the first time.
How do I activate my account?
You need to register for Employable Me before you can activate your account, either by using one of the registration forms on this website, or by asking an APM team member to register an account for you on your behalf.
After using one of the registration forms to register for an Employable Me account and accepting the terms and conditions, you will automatically be taken through the account activation process.
If an APM team member registers you for Employable Me instead, you will receive an activation email containing a link you can use to activate your account.
I forgot my password. How do I reset this?
If you can’t remember your password, you can go to the ‘Sign in’ page and click ‘Forgot your password?’ to reset your password.
You will be asked to verify your identity using your email address and either your mobile phone number or the Microsoft Authenticator app, and then you will be able to set a new password.
It’s a good idea to use a combination of letters, numbers, and symbols in your password, and you are welcome to use a password you’ve previously used if you want to.
What if I don't receive the email I requested?
If you can’t find the email in your inbox or junk/spam folder after 15 minutes, you can request a new email by entering and submitting your email address on the ‘Help for employers’ page.
Click here to go to the 'Help for employers' page
If this still doesn’t work, you can contact our friendly customer service team on 1800 276 112 or email hello.employableme@apm.net.au for help with this.
What is Multifactor Authentication (MFA) and why is it required?
MFA is a security practice that creates extra layers of security for your account by requiring more than one method of authentication to verify your identity. MFA is strongly recommended as it improves your online security and reduces the risk of your account being hacked or subjected to cyber-attacks.
Employable Me’s version of MFA requires you to both know your password and have access to your personal mobile device to sign in to your account.
You can either use your mobile number or the Microsoft Authenticator app to verify your identity, although we recommend using your mobile phone number for ease of use.
How does MFA work on Employable Me?
MFA is automatically required as part of your sign in process. After entering your email and password when signing in, you will be asked to choose out of using your mobile phone number (text or phone call) or the Microsoft Authenticator app to verify your identity.
If you choose to be sent a text or use the app, you will receive a 6-digit code which you need to enter into the required textbox. Once you’ve done this, press ‘Verify code’ to be signed in. For phone calls, you will be signed in automatically when you answer your phone and press their # key.
If you are registering or activating your account for the first time, you will also have to use your email address to verify your identity before choosing out of your phone number and the Authenticator app to verify your identity. You will be given instructions on your screen about how to do this.
Who should I contact if I don’t receive a verification code or if I have any other issues with signing in?
If you’re having problems with signing in and these questions and answers can’t help you, you can contact our customer service team by calling 1800 276 112 or emailing hello.employableme@apm.net.au